Sunday, October 5, 2014

A Cautionary Tale

I don't know about you, but I spend a lot of money on ink cartridges.  Probably because I print a good deal of patterns and fiber and yarn labels.  It really adds up at almost $100 a pop.  I was thinking of what do the recyclers do with the empties I turn in when I buy new?

hmmmm and I found a business online, ClickInks, that refills those cartridges and sells them for about half the price.  Well, I thought that was a great idea and a great bargain so I ordered a set.  A few hours later I received an email telling me my payment didn't go through and to click on the link to try paying again so my order would not be held up.  So I did.

Then I went online to check this charge.  Sure enough this one went through but so did the first one.  Huh??????  I called but since it was the weekend, they were not open. I then called first thing Monday morning and got a person who told me the second order would be cancelled.  Whew.  Good.

Later that day I received an email telling me my inks had shipped.  A few minutes later I received a duplicate email but when I checked it I saw it had a different order number.  Sheesh.  So I called again.  This time I was told that they could do nothing for me until the second box was returned!!!!!  It was their "policy'.  Sheesh again.  I asked to speak to a supervisor but was not put through.

I sent them an email and received a reply that a ticket had been opened and I would get a response within 24 hours.  NADA in over a month now.  I called next morning but was put off again.  The person I spoke with said to refuse the second box and then when it was returned so would my money.

UPS arrived on Friday with both boxes.  I refused one of them.  I waited until the following Thursday and called again.  BTW the wait time on these calls was 15 - 20 minutes.  I was told my package had not yet been clocked in by the warehouse.  I was also told that it would be 5 days after that before my refund was made.  That was it!!!!

I called PayPal and told them the whole story.  They told me they would contact ClickInks but that my money would definitely be back in my account by 9/21 no matter what.  On 9/21, they emailed me that the company never responded so my money was automatically returned.

Meanwhile this was all going on, I was printing patterns for the Finger Lakes Fiber Festival when the magenta started getting streaky.  I cleaned the printheads 3 times and it only got worse.  arghhh  I went onto the HP website and after a couple hours of doing whatever it said, the verdict was I needed a new printhead.

So by trying to save $45 I have now spent $100 for replacement cartridges and will be buying a new printer too as that will cost $20 less than a new printhead. For sure I'll only buy printer maker approved cartridges from now on.

I told ClickInks I would tell my story far and wide but they didn't care.  Be forewarned my friends.


Linda said... sorry to hear this. That's a lot of expense. But, I have to tell you...I've been buying remanned ink cartridges on Amazon from a company called EcoInk for many years now. I used to have an HP printer, now have a Canon MX340(with the new computer). Never had a problem!! I can get 2 color & 2 b/w for $46..give or take. And free shipping, quick delivery! Once I had to go directly to the store, because I wanted 4 color cartridges. Still reasonably priced, though I did have to pay shipping. You probably never want to buy reman cartridges again, understandably. I will never pay full price for cartridges again!!

Susan (and SmokeyBlue in spirit) said...

Sigh. Getting a Canon is a great idea but I have a complete set of new HP cartridges that I don't want to throw out. sigh. It might just have been the company as I know others use those refilled cartridges too. At any rate I sure don't want anyone else to fall into that trap with ClinkInks.

Linda said...

You're right; you certainly don't want to throw out ink cartridges. Still sorry this happened to you. Thank you, though, for letting us all in on this company and it's bad business practices.

Harriet said...

I buy only Epson printers, and buy my ink through EcoInk. I've never had a problem with them.