I don't know about you, but I spend a lot of money on ink cartridges. Probably because I print a good deal of patterns and fiber and yarn labels. It really adds up at almost $100 a pop. I was thinking of what do the recyclers do with the empties I turn in when I buy new?
hmmmm and I found a business online, ClickInks, that refills those cartridges and sells them for about half the price. Well, I thought that was a great idea and a great bargain so I ordered a set. A few hours later I received an email telling me my payment didn't go through and to click on the link to try paying again so my order would not be held up. So I did.
Then I went online to check this charge. Sure enough this one went through but so did the first one. Huh?????? I called but since it was the weekend, they were not open. I then called first thing Monday morning and got a person who told me the second order would be cancelled. Whew. Good.
Later that day I received an email telling me my inks had shipped. A few minutes later I received a duplicate email but when I checked it I saw it had a different order number. Sheesh. So I called again. This time I was told that they could do nothing for me until the second box was returned!!!!! It was their "policy'. Sheesh again. I asked to speak to a supervisor but was not put through.
I sent them an email and received a reply that a ticket had been opened and I would get a response within 24 hours. NADA in over a month now. I called next morning but was put off again. The person I spoke with said to refuse the second box and then when it was returned so would my money.
UPS arrived on Friday with both boxes. I refused one of them. I waited until the following Thursday and called again. BTW the wait time on these calls was 15 - 20 minutes. I was told my package had not yet been clocked in by the warehouse. I was also told that it would be 5 days after that before my refund was made. That was it!!!!
I called PayPal and told them the whole story. They told me they would contact ClickInks but that my money would definitely be back in my account by 9/21 no matter what. On 9/21, they emailed me that the company never responded so my money was automatically returned.
Meanwhile this was all going on, I was printing patterns for the Finger Lakes Fiber Festival when the magenta started getting streaky. I cleaned the printheads 3 times and it only got worse. arghhh I went onto the HP website and after a couple hours of doing whatever it said, the verdict was I needed a new printhead.
So by trying to save $45 I have now spent $100 for replacement cartridges and will be buying a new printer too as that will cost $20 less than a new printhead. For sure I'll only buy printer maker approved cartridges from now on.
I told ClickInks I would tell my story far and wide but they didn't care. Be forewarned my friends.