When I find those companies I try to avoid purchasing from them if I can find something just as good or substitutable that is made here or just do without. That is one reason I do not enter Walmart, but that's a whole 'nother discussion on why a company pays its workers so little that they need food stamps to survive.
I have been using iContact for my newsletters for 4 years now. Over that time I have called their Help line several times and always gotten great help, even on the weekends. Recently their website was being funky so I called again. The answers I received seemed to be rather pat, sort of like she was reading them. Odd, and then I realized that English was not the woman's first language. I then asked her where she was and she told me "In the Philippines." Odd again, as the last guy I spoke with had a southern US accent and I know this company is based in the south. I wound up calling several times as the answers were really not helpful and so finally asked for a supervisor. He also told me he was in the Phillippines. I have no problem with those folks having a nice job, but I do with people who are repeating stock answers and not solving my problem.
Then I realized that iContact had OUTSOURCED its Help staff, putting quite a few Americans out of work. NO NO NO NO. I will not be helping some CEO to buy his second yacht. Immediately I instituted a web search for other reputable newsletter hosts.
I asked a bunch of questions and found ConstantContact who have offices in Boston, MA, Colorado and the UK and have no intention of outsourcing any of their staff. I spoke with a couple of their people who were ever so helpful in guiding me through removing my extensive email list from iContact and uploading it to ConstantContact. They also helped me start a new newsletter template, learn their imagery system and were generally quite pleasant and easy to work with. All this to let you know that tomorrow's and future newsletters will be hosted by this company who I hope to work with for a long time.
Spinning Bunny is also now listed with Americanmadeeverything.com.